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We ship regular ground UPS or USPS unless otherwise specified. Ria Music Ministry can ship your order to almost anywhere in the world. A customs invoice and customer invoice will be included with all international orders. Please allow 2-15 working days (depending on location and freight type) for international shipping, pending availability. Items for domestic orders are typically shipped same day pending availability.
Shipping Damage: Inspect all merchandise upon delivery. Report any damage to the freight carrier and file a claim if necessary.
Returns: Merchandise may be returned for credit subject to the following terms: A return authorization number must be obtained from Ria Music Ministry, before merchandise may be returned. Unauthorized returns will be refused. A 20% restocking fee will be applied within 30 days of invoice date on products in saleable condition. No credit will be issued for items returned 30+ days after invoice date. If returned item(s) are not in sellable condition, we will return the item(s) to you and you will be responsible for full payment of the item(s) as invoiced. You will be responsible for all return shipping charges. Products must be returned in their original packaging. Any unopened domestic item can be returned for any reason within 30 days. Upon receipt of the item, we will credit your credit card for the price of the item minus the cost of shipping. International orders cannot be returned unless order is defective. In the case of a defective product, please contact us at MariaandGloria@riamusic.org for information on obtaining a replacement product. A defective item can only be replaced with the same item. Another item cannot be substituted. |
